Please let us know as soon as possible (within 14 days) if there is a problem with your item. Quality is paramount to us.

After returning the item to us within 14 days, we will issue a refund within 14 days of receiving it.

All in accordance with UK law.

Ensuring our products get to you in the best condition is our priority, but to help minimise costs, waste and environmental impact, we reuse and recycle wherever possible, including packaging. We hope you agree with us! The protective sleeves we use are recyclable too.

We have chosen UK based suppliers that use ethically sourced materials, have great recycling policies and hold FSC certificates where applicable.

Please contact us if you have any issue with your order/item and we will do our very best to help. 

All of our products are hand made to order by us in Devon.

 

We take pride in making sure that all of our products leave here in perfect condition, and we take our time to ensure that each item exceeds your expectation. We advise the following order fulfilment times:

 

• For standard Open Edition Prints Only, Cards Colouring Books and Calendars, please allow up to 1-3 working days for dispatch.
• For Framed Prints & Large Format Prints, please allow up to 7 working days for dispatch.

 

We will notify you via email when your purchase is dispatched.

1.1. International Deliveries
If your order is being delivered outside of the United Kingdom, it may be subject to import duties, taxes, and fees (including VAT) levied by the destination country's customs department. These charges are typically applied once the shipment reaches your country.

1.2. Responsibility for Charges
Thorn Valley Studios does not collect VAT, duties, or taxes for orders shipped outside the UK, and we cannot predict what your particular charges may be. You, the customer, are responsible for payment of any such import duties, taxes, and fees. Please contact your local customs office for further information before placing your order.

1.3. Payment and Clearance
You will be the importer of record for the goods. When ordering from Thorn Valley Studios, you authorise us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, and process and remit your actual import duties and taxes.

1.4. Non-Payment
If you refuse to pay customs charges upon delivery, the package may be returned to us or destroyed. Thorn Valley Studios will not be responsible for any shipping costs, custom fees, or the cost of the goods themselves if they are refused or destroyed due to non-payment of taxes.

Our Framed Prints are presented in a hand cut, high quality mount with backing board, they are ready to stand or hang, depending on size. See information below:

• Our Mini-Print frames are made to order from a foil-wrapped MDF.
• The frame dimensions refer to the glass size
• The moulding measures 20mm wide and 15mm deep
• The frame is available in a choice of black, white, grey, beech or rustic colours - please do note that the white is not a bright white colour
• Frames are ready to hang or stand in portrait or landscape
• Frame sizes of 16x12 inches and above are to hang only
• Each frame comes with an MDF backing board and is fitted with glass
• Frames larger than 20x16 inches are fitted with high-clarity plastic safety glass

We use Royal Mail and offer standard and tracked options.

 

To guarantee the secure and prompt delivery of Large Format, Fine Art, and Limited Edition prints, we utilise DPD for shipping as standard.

 

Should you have a preferred courier service, please reach out to us to arrange the necessary details.

If you're looking to purchase a gift for a loved one, but can't decide, you simply can't go wrong with a gift card!

 

Delivered on the date of your choice & Personalised, they can be used toward any Print Product or Booking.

 

Choose from a pre-set value or input your own from £3.

 

 https://www.thornvalleystudios.co.uk/gift-card